Terms of Service

Last updated: March 2026 · Contact: hello@orderbandhu.com

These Terms govern access to OrderBandhu software and https://www.orderbandhu.com. By creating an account, subscribing, or using the service, the restaurant ("Customer") agrees to these Terms.

1. Service

We provide a cloud restaurant operating system (menu, ordering, billing, kitchen tools, and related features) on a subscription basis. Features depend on the plan and addons enabled for your tenant.

2. Accounts & access

Each restaurant receives a dedicated subdomain (e.g. yourname.orderbandhu.com). You are responsible for safeguarding admin and staff credentials. You must provide accurate business information and lawful menu and pricing content.

3. Fees & trials

Fees, billing intervals, and trials are shown at signup or in your admin billing area. Unpaid or expired subscriptions may limit access per product rules. Taxes (including GST where applicable) are your responsibility unless stated otherwise on invoices we issue for platform fees.

4. Acceptable use

You agree not to:

Use the service for unlawful menus, fraud, or harassment.
Attempt to bypass security, access other tenants' data, or overload systems.
Reverse engineer or resell the platform except as we expressly allow.
Send marketing messages without valid customer consent.

5. Customer content

You retain rights to your menu, branding, and business data. You grant us a license to host, process, and display that content solely to operate the service.

6. Availability & support

We aim for high availability but do not guarantee uninterrupted service. Maintenance, third-party outages, or force majeure may cause downtime. Support channels depend on your plan.

7. Limitation of liability

To the maximum extent permitted by law, OrderBandhu is not liable for indirect, incidental, or consequential damages, or for lost profits arising from use of the service. Our aggregate liability for direct damages is limited to fees paid by you in the twelve months before the claim, except where law prohibits such limits.

8. Termination

Either party may terminate per subscription terms. We may suspend accounts for non-payment or material breach. Upon termination, access may end; export windows may be offered where technically feasible.

9. Governing law

These Terms are governed by the laws of India. Courts at New Delhi shall have exclusive jurisdiction, subject to mandatory consumer protections where applicable.