Privacy Policy

Last updated: March 2026 · Contact: hello@orderbandhu.com

OrderBandhu ("we", "us") provides a multi-tenant restaurant platform at https://www.orderbandhu.com. This policy explains how we handle information when you use our marketing site, when a restaurant uses our software, and when diners order via QR at a restaurant.

1. Roles

Restaurant data controller: For customer orders, phone numbers, and marketing opt-ins collected at a restaurant, the restaurant owner is primarily responsible under applicable law. We process this data on their instructions to run ordering, billing, and kitchen workflows.
Platform processor: We host and secure tenant data, provide backups, and operate infrastructure (hosting, email, payments integrations where enabled).

2. Information we collect

Restaurant accounts: Owner and staff names, emails, phone numbers, restaurant details, billing and subscription records.
Customer ordering: Items ordered, table/session identifiers, optional phone number, optional WhatsApp marketing consent, payment status (cash/online as configured).
Technical logs: IP address, browser type, device data, and security/audit logs for fraud prevention and reliability.
Marketing site: If you email us, we receive what you send. We do not sell your contact lists.

3. How we use data

To provide and improve the service; authenticate users; send transactional emails (password setup, resets, receipts where enabled); enforce plan limits; comply with law; and support restaurants with onboarding and troubleshooting.

4. WhatsApp / marketing messages

Restaurants may offer optional marketing opt-in at checkout. Customers can opt out via the link shown in the ordering flow or our marketing opt-out page. Restaurants must only message customers who have consented.

5. Sharing

We use subprocessors such as cloud hosting, email delivery, and (where configured) payment providers. We do not sell personal data. We may disclose information if required by law or to protect rights, safety, and security.

6. Retention & security

We retain data while an account is active and as needed for legal, tax, and dispute purposes. We apply access controls, encryption in transit (HTTPS), tenant isolation, and monitoring appropriate to a SaaS platform.

7. Your rights

Depending on applicable Indian law and your relationship with us, you may request access, correction, or deletion. Restaurant customers should contact the restaurant first; account owners may contact hello@orderbandhu.com.

8. Changes

We may update this policy. Material changes will be posted on this page with a revised date. Continued use after changes constitutes acceptance where permitted by law.