1.1
What OrderBandhu is
A cloud restaurant system for India: QR menu and ordering, billing, kitchen display, staff apps, and owner dashboard. Customers do not install an app — they scan a table QR.
Product guide
Everything on one page — no confusion.
Read this before you buy or onboard. Numbers and limits in the live product may follow your plan; this is the standard flow.
1. Product overview
1.2
Who it is for
Dhabas, cafés, and full-service restaurants that want digital ordering and GST-ready billing without heavy POS hardware.
1.3
Your restaurant link (important)
Each restaurant gets its own URL, for example yourname.orderbandhu.com. Owners and staff sign in there — not on www.orderbandhu.com. This main website is product information, pricing, and contact only.
2. People & logins
2.1
Customer (no login)
Scans table QR → browses menu → orders → asks for bill → pays (cash or online if you enable Razorpay).
2.2
Kitchen staff
Logs in at yourname.orderbandhu.com/staff → Kitchen Display (KDS): see tickets, move orders forward, mark items out of stock.
2.3
Waiter
Staff login → assigned tables, waiter calls, mark food served, bill alerts, optional cash collection on assigned tables.
2.4
Cashier / counter
Admin login → Counter mode: take orders at the counter, print bill, take payment (when Counter or Hybrid ordering is enabled on your plan).
2.5
Owner / manager
Admin login → menu, tables & QR codes, live sessions, orders, reports, coupons, loyalty, staff, settings, and subscription billing (owner roles).
3. Ordering modes
3.1
QR self-order
Customers order from their phone after scanning the table QR — best for dine-in.
3.2
Counter
Customers do not order from QR; your cashier creates orders from the admin counter screen — best for QSR.
3.3
Hybrid
Both QR and counter — for larger venues. Your subscription plan controls which modes are available.
4. Customer journey (table)
4.1
Scan & join table
QR opens a secure session; friends can join with a short table PIN. Prices always come from your live menu on the server.
4.2
Order & kitchen
Orders flow to kitchen display with statuses: received → confirmed → preparing → ready → served.
4.3
Bill, discounts & pay
Customer requests bill when orders are confirmed. Coupons and loyalty apply on the bill (not while browsing). Payment: cash and/or online via your Razorpay keys.
5. Owner admin (high level)
5.1
Menu & tables
Categories, items, stock, photos, translations; generate and print table QR codes within your plan table limit.
5.2
Operations
Live sessions, force-close walkouts, counter orders, GST invoices, activity audit log.
5.3
Growth tools
Coupons, loyalty points, customer list (CRM export limits apply), reviews, sales reports — depending on plan add-ons.
6. Getting started
6.1
Trial & onboarding
We create your restaurant on OrderBandhu, you set your admin password by email, then configure menu, tables, and staff.
6.2
Pricing
Plans and included features are on the Pricing page — synced automatically from our platform settings. When we update a plan, this website updates too (read-only; no hack into your restaurant).
6.3
Help
Book a demo or email hello@orderbandhu.com. Live restaurants use Help Center inside admin for support tickets.